Bob W is a hospitality provider offering apartment stays with hotel-grade consistency, local character, and sustainability focus. The company operates as the first international climate-neutral hospitality provider in Europe. **Key Responsibilities:** - Provide 24/7 guest support across phone, email, and chat channels - Work rotating shifts including evenings and weekends - Convert guests into loyal customers through exceptional service - Identify product improvement opportunities - Collaborate with cross-departmental teams on guest experience - Handle multiple priorities in fast-paced environment **Requirements:** - Minimum 1 year hospitality or customer service experience - Fluent in English and German (additional languages valued) - Ability to work flexible shifts including nights/weekends - Solution-focused mindset and strong tech aptitude - Adaptability and customer-centric approach **Benefits:** - Unlimited holidays - Employee stock options - Free nights/discounts at Bob W locations - Learning and development budget - Mental wellness platform access - Apple hardware - Sports compensation - Health insurance options **Important Notes:** - No relocation or visa support provided - Up to one month training in Tallinn or Madrid (travel/accommodation covered within region) - Position closes upon identifying sufficient qualified candidates **Employment Type:** Full-time